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Placing an order TOP
For your convenience our online store is open 24/7/365. We can also take orders on the phone Monday- Friday 9-5 mountain time. Once we have received your email, we send you a confirmation email to let you know that your order is being processed. We then send you a second confirmation email when the item has been shipped. Payments TOP
La Charmante accepts PayPal where you can use your Visa, Mastercard, Amex and Discover cards.
Why We use PayPal:
- you can use your credit card online without exposing your card number to merchants.
- Or if you have an account you can speed through checkout. No need to enter your card number or address.
Shipping TOP
The rate for shipping will be as follows:
$4.25 1 -2 items
$5.25 3- 4 items
$6.25 5 items and more
Internet Return Policy TOP
Within 7 days from the date of delivery of the product, an item that is in new condition and in its original packaging may be returned for exchange or refund with your original receipt and proof of purchase. You are responsible for payment of your own shipping to return any items. If an item is returned in exchange for an item(s) of greater value, the difference in the retail price and sales tax must be paid. In addition, you must pay all shipping charges for new items sent to you. Shipping charges are nonrefundable.
La Charmante, LLC must receive any items to be returned for exchange or refund within 7 days from the date of delivery of the product to you. La Charmante, LLC is not responsible for delays in shipping or lost products. We suggest you return items via expedited mail and insure all items. La Charmante, LLC will not accept any items damaged in transit. Home Party Return Policy TOP
All sales are final. However, you may cancel your order within 3 days of your purchase at a home party.
La Charmante, LLC jewelry is for adult use only. Jewelry is not appropriate for wear or use by children . Maybe harmful if eaten or chewed. KEEP OUT OF THE REACH OF CHILDREN. 30 Day Guarantee TOP
An item may be returned for repair or replacement due to a manufacturer’s defect within 30 days from date of purchase, with accompanying original receipt and proof of purchase. A returned item will be repaired or replaced with the same item. If an item is not available, you may choose another item of equal or greater value. If an item(s) of greater value is chosen, the difference in retail price and sales tax must be paid by you. The guarantee does not cover normal wear and tear. All shipping costs must be paid by you, including return of the item to La Charmante, LLC, and shipment to you of your repaired or new item. Irregularities and variations in items, such as stones, pewter, metals, and enamels, are characteristic of the hand crafted items and are not considered defects. Lifetime Replacement Policy TOP
After 30 days from date of purchase, an item may be replaced at a cost to you of $12.00 plus shipping and handling at any time if the item is defective. In order to use La Charmante, LLC’s lifetime replacement, you must have followed all Care Instructions which were provided to you when you received the item. Return Procedure TOP
Return the item to La Charmante, LLC for inspection and evaluation. You must include your original receipt and proof of purchase. In addition, you must state your reason for return and include all applicable fees and shipping and handling. To protect your items, please make certain they are packed so that no damage will occur to them during shipment and insure your items. Upon receipt of your item, La Charmante, LLC will inspect the returned item, and will approve or disapprove your requested return or exchange. Please allow 30 days for processing. Care Instructions TOP
- Never wear your La Charmante, LLC in a swimming pool or in salt water.
- When it is necessary to clean your La Charmante, LLC jewelry, you can ONLY clean it with a soft cloth and lukewarm water. NEVER use any other household products or cleansers on your jewelry. NEVER use jewelry cleaner on your La Charmante, LLC jewelry.
- We recommend treating your jewelry with care and not wearing it while exercising, bathing or sleeping.
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